National Storage - Hawthorn

A huge! Thank you to Will, The manager at Hawthorn Burwood Rd. I read many negative reviews about different locations in Victoria, and chose to ignore them. I went to find out myself the size of the storage space, before I proceeded to book some items temporarily being stored. Will was extremely polite, professional & helpful. Will showed me the storage space, & suggested that I go to the Glenferrie National storage when I explained the items I had, he gave me a good idea of how much more space I would have for only $10 more a month. I highly suggest to anyone reading this, to IGNORE the negative feedback. It is best to go there and see yourself. Obviously the "critics " did not do that, & apparently blame when they realise the space is too small. I spoke to Rob prior to my booking, & he Was most helpful telling me to come and have a look. The day I decided, I called to make sure someone wouid be there, and that was when I spoke to Will who was so lovely & engaging over the phone, & moreover on my arrival. Will showed me different size box options, & tap /bubble wrap they had. Fortunately I had boxes sorted, however i did purchase I. Just mentioning this to anyone reading who needs boxes, as they have it covered, & the boxes etc. are very affordable. The also provide uncuttable padlocks, as well as covers for mattresses etc... Many thanks again Will & Rob for your professionalism & Friendliness. Thank you Will for taking time out of your afternoon to show me the storage space, & for advising me to go for a slightly bigger one at the Golding & Lynch st. location. 🙂

Can I just leave a quick note here and show some appreciation for a great human Sam who works at the customer service team of National storage. I arrived on Sunday to my storage unit to find out that it was way too small for my belongings. The removalists were waiting to unload and when I contacted National Storage Sam provided the most exceptional Customer service that I have ever encountered. He was fast, responsive, understanding and within 5 minutes he gave me access to another unit without any hassle and also mentioning that I can get a credit if I were to consolidate the two. Thank you Sam you saved the day.